Notifying Customers

When you are ready to provide service to a customer on the ArrivalList, text notifications can be sent them if they provided their phone number.

Customers Who Have Checked In

Walk-in customers added to the ArrivalList will have a Status of Checked-In. They should be waiting nearby for their name to be called.

Once called, if no one responds, you can tap the bell button to send them a text notification.

If there is no bell icon next to their name, this means that they did not provide a phone number.

The default text message is: 

• We are ready for you at [LocationName]. Please return to the podium.

This Ready Message can be customized in Settings / Messages.

Customers Who Joined Online

If a customer joined online, you can send them warnings if they reach the top of the list but have not arrived yet.

These customers will have a status of Queued. Once they arrive, you will tap the Check In button for them.

Tapping the bell notify button will send the first text message warning to their phone. The default message is:

• EnRoute: It’s almost your turn at [LocationName]! You must check in with staff before [ReturnTime] to be kept on the list.

This will also update the Waiting column for this customer to include a new Return Time. The default Return Time is 60 minutes.

It will turn red if the customer does not check in by this Return Time. The bell notification button will also be enabled again, and you tap it to send a final text message warning before taking their name off the list.