SMS Message Default Templates

The following list of SMS text message templates is used in the EnRoute system. This allows you to easily copy and paste and adjust the default text, as well as see what variable names are available in each message.

You can customize your messages by going to Settings / Messages.

Variables

In addition to the variables listed in the Message Default columns below, you can also use these variables:

[LocationName] adds your location to the message
[ReturnTime] adds a date and time to the message
[Link] adds link for customer to see their place in line
[PlaceInLine] adds customer's position to the message

Waitlist Messages

Name	Description	Message Default
Welcome Message	When a customer joins online, send this Welcome text message	EnRoute: Welcome to [LocationName] waitlist. See your place in line or cancel at [Link]
First Check-in Warning	When you notify a customer who is not checked in and was not already given a Return Time	EnRoute: It's almost your turn at [LocationName]! You must check in with staff before [ReturnTime] to be kept on the list. Cancel at [Link]
Final Check-in Warning	When you notify a customer who is not checked in and is passed their Return Time	EnRoute: [LocationName]! You must check in with staff before [ReturnTime] to be kept on the list. Cancel at [Link]
Ready Message	Sent to notify a checked-in customer that they are ready for service. For more flexibility, follow "Next in Line" approach to the messaging.	We are ready for you at [LocationName]. Please return to the podium.
Ready Push Notification	Sent to the EnRoute Mobile app to notify a checked-in customer that you are ready for service	We are ready for you at [LocationName]. Please return to the podium.

Booking Messages

Booking messages can be configured as Call Ahead Seating or Reservation, which changes the set of messages sent to the customer.

Turning off Auto Approve Bookings also hides some of the messages in the settings screen.

Call Ahead Seating:

Name	Description	Message Default
Call Ahead Welcome Message	When joining online, send call ahead welcome message	[LocationName] [RequestDate] [RequestTime]: We will text you shortly before to confirm your arrival time. This is not a reservation and there may be a short wait after you arrive. You can modify or cancel at [Link]
Booking Approval Needed Message	When joining online and approval needed	Thank you for choosing [LocationName]. A member of our team will contact you soon to confirm your request.
Booking Approved Message	When a booking is approved	You are confirmed at [LocationName] for [RequestDate] at [RequestTime] for [PartySize]! You can modify or cancel at [Link]
Booking Declined Message	When a booking is declined	[LocationName]: Your request for [RequestDate] at [RequestTime] is not available. Please consider us for a future visit.
Call Ahead Reminder Message	Send prior to call ahead seating time	EnRoute to [LocationName]? You must confirm your arrival at [EnRouteLink] or you can cancel
Booking Cancelled Message	Send when a booking is cancelled	EnRoute: [LocationName]: Your request for [RequestDate] at [RequestTime] has been cancelled. If this is an error, please contact us at [LocationPhone].

Reservation:

Name	Description	Message Default
Reservation Welcome Message	When joining online, send reservation welcome message	EnRoute: You are booked at [LocationName] on [RequestDate] at [RequestTime] for [PartySize]! You can modify or cancel at [Link]
Booking Approval Needed Message	When joining online and approval needed	Thank you for choosing [LocationName]. A member of our team will contact you soon to confirm your request.
Booking Approved Message	When a booking is approved	You are confirmed at [LocationName] for [RequestDate] at [RequestTime] for [PartySize]! You can modify or cancel at [Link]
Booking Declined Message	When a booking is declined	[LocationName]: Your request for [RequestDate] at [RequestTime] is not available. Please consider us for a future visit.
Reservation Reminder Message	Send prior to reservation time	[LocationName]: You are booked today at [Time]. Please confirm or cancel at [EnRouteLink]
Booking Cancelled Message	Send when a booking is cancelled	EnRoute: [LocationName]: Your request for [RequestDate] at [RequestTime] has been cancelled. If this is an error, please contact us at [LocationPhone].

Group Booking Messages

Name	Description	Message Default
Group Booking Approved Message	When a group booking is approved	EnRoute: You are booked at [LocationName] on [RequestDate] at [RequestTime] for [PartySize]! You can modify or cancel at [Link]
Booking Approval Needed Message	When joining online and approval is needed	Thank you for choosing [LocationName]. A member of our team will contact you soon to confirm your request.
Group Booking Declined Message	When a group booking is declined	[LocationName]: Your request for [RequestDate] at [RequestTime] is not available. Please consider us for a future visit.